Welcome to Crystal Cleaner! We’re excited to help you get your orders as quickly and efficiently as possible. Please review our Shipping & Delivery Policy for information on how we handle your purchases.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
We offer delivery services to addresses within Lebanon. At this time, we do not deliver outside Lebanon.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- Standard Delivery: expected delivery time 2-5 days
Please note, we do not ship on [Weekends/Holidays]. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
No Shipping cost or fee will be charged.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at hi@crystalcleaner.store
6. Questions
If you have any questions about the delivery and shipment or your order, please contact us at:
Crystal Cleaner
Email: hi@crystalcleaner.store
Facebook Page or Instagram Account: @crystalcleaner.store
7. Third-Party Delivery Service: A2z Delivery Services
We partner with A2z Delivery Services to ensure that your orders are delivered promptly and safely.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to check the status of your delivery via the A2z Delivery Services website or contact their customer service team.
Delivery Issues
For any issues regarding the delivery of your order, please contact A2z Delivery Services directly at A2Z. If you are unable to resolve the issue with A2z Delivery Services, please reach out to our customer service team for further assistance.
8. Delivery Confirmation and Acceptance
Upon delivery, a signature may be required to confirm receipt of your order. Please ensure that someone is available at the delivery address to receive the package. If you are not available to accept delivery, A2z Delivery Services may leave a notification with instructions on how to collect your order or schedule a redelivery.
We appreciate your business and are committed to providing you with the best service possible. Thank you for shopping with Crystal Cleaner!